Accessibility Statement

Cleaner Waterloo Accessibility Statement

Cleaner Waterloo is committed to providing an accessible and inclusive experience for all customers, visitors, and team members in the Cleaner Waterloo area. We aim to ensure that everyone can access our services, information, and facilities in a way that meets their needs and supports their independence and dignity.

Our commitment to accessibility

We are working towards maintaining our website and digital content in line with the Web Content Accessibility Guidelines, known as WCAG 2.1, at the AA level. These guidelines describe how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We also aim to follow best practice for accessible customer service across the Cleaner Waterloo area, so that our booking process, customer support, and on-site cleaning services are as inclusive and barrier free as possible.

Website accessibility features

Our website has been designed with accessibility in mind so that users in the Cleaner Waterloo area and beyond can find and use information about our cleaning services with ease. We are continuously reviewing and improving our site to provide a more inclusive online experience.

Screen-reader support

The structure of our website is designed to work with common screen readers. We use headings, lists, and descriptive page titles so that users who rely on assistive technologies can navigate and understand content efficiently. Images include alternative text wherever they convey essential information, allowing screen readers to describe the content to users who cannot see it.

We also aim to provide clear and consistent wording across our pages, helping screen reader users and people with cognitive disabilities access information about Cleaner Waterloo services without confusion.

Keyboard navigation

Our website is being developed to support full keyboard navigation without requiring a mouse. Users should be able to move through menus, forms, and content areas using common keyboard commands such as the Tab, Shift plus Tab, Enter, and arrow keys. Focus indicators are used so that users can see which element is currently selected, improving orientation and control while navigating.

Where controls such as buttons, form fields, and interactive elements appear, we aim to ensure they are reachable, operable, and clearly labelled for keyboard and screen-reader users.

Ongoing improvements

Accessibility is an ongoing process. We regularly review our website, digital tools, and customer communications for the Cleaner Waterloo area to identify and remove barriers. When we introduce new features or content, we seek to design them with accessibility in mind from the start, rather than treating accessibility as an afterthought.

While we strive to achieve WCAG 2.1 AA compliance, we recognise that there may still be areas that require improvement. We welcome feedback from users so that we can better understand real world access needs and address any issues as they arise.

Requesting accessible formats or support

If you experience any difficulty accessing information or services provided by Cleaner Waterloo, or if you need information in a different format, we encourage you to contact us. Examples of alternative formats or adjustments may include larger print documents, simplified written information, or support in completing online booking forms.

When you contact us with an accessibility request, please tell us what information you need and the format that works best for you. This will help us respond more quickly and effectively. We aim to review all accessibility related requests in a timely manner and will do our best to offer a practical solution that supports your needs in the Cleaner Waterloo area.

How to share feedback about accessibility

Your feedback helps us improve. If you have comments, suggestions, or concerns about the accessibility of our website, our bookings, or our cleaning services in the Cleaner Waterloo area, please let us know. We will consider all feedback as part of our ongoing work to enhance accessibility and inclusion for everyone who uses Cleaner Waterloo.

We are committed to continuing to improve accessibility over time so that our services remain usable, reliable, and welcoming to all members of the community.